Enterprise Grade Service Desk Request Management Software at Entry-Level Prices

A Service Desk Workflow Management Solution that Delivers ROI

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Get to Know ServicePRO® Better!

Get expert guidance on how to deliver Service Desk workflows that create great experiences, the smarter way. Send your request, and an account executive will be in touch!

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Why Choose ServicePRO for your Help Desk?

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Improve Customer Satisfaction

Our automated service desk solution provides end users with an easy way to provide feedback, empower users to find information and solve simple issues themselves by providing them solutions from knowledge base articles and FAQs.

Enhance Organization Visibility

Enhance Organizational Visibility

With ServicePRO’s reporting capabilities, leadership can clearly identify individual ticket performance and resolution times and can leverage this information to recognize potential process or performance issues and correct those concerns more quickly, thus saving time and money.

Maximize Your Budget

Maximize Your Budget

Automate your help desk activities, and maximize your budget by reducing the need for assigning headcount to manage and report help desk operations. Instead, allocate and spend your resources for other organization needs!

Trusted by over 20,000 Customers

Automation

Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface.

Service Catalog

ServicePRO’s intuitive Service Catalog designed using Custom Forms and templates, will help you streamline service requests logged in your Service Desk easily. Highlight your top services and allow your users to choose from a list of services to make the request submission process seamless and easy.

Forms & Customization

Customize ServicePRO based on your processes and business needs! Using our intuitive form designer, you can easily create dynamic forms for every process and capture the right information the first time around.

Automation
Service Catalog
Forms And Customization

Explore our Flexible Packages for your Service Desk Needs

PROFESSIONAL

Ideal package for service management in a single department:

  • Single Service Center

  • System Level User Permissions

  • 25 Custom Forms

  • 25 Business Rules

  • 25 Project Templates

  • 25 Templates

  • 10 System Email Accounts

(Pricing Listed For Cloud, Contact Us For On-Premise Pricing)

Between $20 and $45
per agent license per month*
billed annually**

Number of agent licenses:

per license per month*

* One time Set-up Fee will be added based on the number of licenses.
** Includes Unlimited Technical Support, 3 hours of Free Web based Consulting, Software Upgrades

ENTERPRISE

The right package for service management across multiple departments:

  • Multiple Service Centers

  • Granular User Permissions

  • Unlimited Custom Forms

  • Unlimited Business Rules

  • Unlimited Project Templates

  • Unlimited Templates

  • Unlimited System Email Accounts

  • SCCI 0129 Compliant

  • Advanced AD integration

(Pricing Listed For Cloud, Contact Us For On-Premise Pricing)

Between $25 and $50
per agent license per month*
billed annually**

Number of agent licenses:

per license per month*

* One time Set-up Fee will be added based on the number of licenses.
** Includes Unlimited Technical Support, 3 hours of Free Web based Consulting, Software Upgrades

ServicePRO Testimonials

See what our customers have to say
about ServicePRO.

MGM

“ServicePRO has the flexibility to fit in company-wide, and lets us track and perform whatever it is we need to do.”

Tom Perkins

Manager of Outside Participation Systems,
MGM

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“ServicePRO has allowed us to take issues that were once fragmented without any transparency and streamline them into a well-documented task.”

Gregg Haverstick

Senior Director of IT,
StuyTown Property Services

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“The biggest benefit is the amount of time that it has saved the payroll staff. They no longer have to dispatch and manually respond to those requests. ServicePRO takes care of 99% of those types of requests.”

Carole Swenson

Desktop Support Administrator,
The Opportunity Alliance

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“ServicePRO has helped to centralize how tickets were submitted for our work orders. It has enabled us to watch the status of the work order from start to finish.”

Bruce Sehorn

Sr. IT Manager,
Mt. Hood Community College

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“The benefits to the firm is that they get an efficient and timely response to their IT service request, within SLA. We concentrate our resources where it is needed in terms of specific software/hardware or office location.”

James Lipiec

Systems Developer,
Veale Was

Organize your workflow today!
Give ServicePRO a try now