The Data Analysis module of ServicePRO® focuses on supporting organizational performance and improvements in the areas of:

The objective is to support decision-making by getting the right information to the right people on time, with minimal effort, and automatically where practical.

IT management is central to most organizations’ performance. It is, therefore, vitally important to measure and properly convey the value of services it provides.

In that sense, reporting on IT performance plays an internal marketing function to senior management and end users alike.

ServicePRO offers a number of data analysis tools:

Standard Reports Standard reports present information on service request, assets and configurations, projects, and workstations. They also provide listings of objects like categories. Audit trail reports show you user logins or modifications to ServicePRO® data.

Custom Reports Custom Reports build on templates that are derived from the Standard Reports.
You can specify your own selection criteria (filters) for most of the Standard Reports, and apply your preferred grouping.

Charts The Chart modules allows you to generate a quick visual overview of how requests are being handled by your service desk.

Queries The Query Designer lets you to create a custom queries to extract data from ServicePRO based on data filter that you set at design time, or at run time.

When you run the Data Analysis App, you’ll notice immediately the large selection of built-in Standard Reports.

Service request reports allow you to review performance of requests that have been logged, analyze performance, determine if there are skills shortages, show you where your resources are being consumed, and how effective your IT support is.

Assets and configuration related reports show you where you budget is consumed, most troublesome assets, ensuring license compliance, and preventing unnecessary purchases.

Custom Reports allow you to build on a large selection of pre-built (standard) reports.

After selecting the base report, you can apply your own selection criteria…

… even on fields that are custom to your database installation

Where to Next?