Gartner defines “Work Management” as follows:

“Work management is a set of software products and services that apply workflow structure to the movement of information as well as to the interaction of business processes and human worker processes that generate the information. Work management streamlines and transforms crucial business processes and thus can improve results and performance.”

ServicePRO is an Enterprise Work Management suite intended to align the delivery of information technology (IT) and other business services with objectives of the enterprise. The focus of ServicePRO is delivery of services using best practice processes.

ServicePRO suite is the glue that binds people, equipment and processes (service requests, collaboration and task flows) in a coherent framework that drives modern enterprises. Top among ServicePRO’s objectives are the following:

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